We accept return and refund requests for eligible gardening supplies subject to the requirements and conditions described below.
1. Return Period
A return request may be submitted within 30 days after the customer receives the order.
Requests made after 30 days from the delivery date may not qualify for a return.
2. Return Address
1089 E SHEFFIELD AVE, GILBERT, AZ 85296
Customers must contact customer service and obtain return instructions before sending gardening supplies back.
3. Conditions for Returns
Gardening supplies submitted for return must be unused, remain in their original condition, and include the original packaging and any accessories or components that were included with the order, where applicable.
Returned gardening supplies must not show evidence of use, customer-caused damage, alteration, or other conditions that could affect their eligibility for resale.
Customers are required to provide relevant order information and communicate with customer service before sending a return.
4. Responsibility for Return Shipping
When a customer requests a return because of personal preference, incorrect selection, a change of mind, ordering the wrong gardening supplies, or another reason unrelated to a product defect or shipping error, the customer is responsible for the return shipping cost.
Return shipping costs will be covered when the gardening supplies received are damaged, defective, incorrect, or the result of an error caused during fulfillment.
Customers are encouraged to select a return shipping service that provides tracking information. The website is not responsible for returned packages that are lost while being transported.
5. Refund Processing
After the returned gardening supplies have been received and inspected, an approved refund will generally be processed within approximately 3 days.
6. Method of Refund
Approved refunds will be returned to the original payment method used for the purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.
7. Returns That May Not Be Accepted
A return may be declined when gardening supplies have been used, damaged by the customer, altered, or otherwise fail to satisfy the stated return requirements.
Packages returned without prior communication or approval may not be processed.